Utility Collections: Revenue Protection & Energy Theft


Stephen Molden

Process: Establish, Document, Learn, Train and Coach.

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Craig Morgan


This course is designed to provide collection agents an overview of their responsibilities with regards to protecting the revenue of the clients they work for. This includes an overview of the various ways 'energy theft' can occur and highlighting what would be considered 'suspicious activity'.

This course is aimed at agents that have already successfully completed the Introduction to Utility Supply and Collecting Utility Debt training sessions. This course can be taken without attending the classroom session of the same name, although it is recommended that this be supplementary to the classroom session.

Course content

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