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Overview
Trac is IWS’s ticketing monitoring system for both client and internally reported defects and requests. This course will walk you through the main points of Trac as well as some of the work flow.
The URL for Trac is:
trac.britecorepro.com
Section I - The Oops! Button
- Trac Ticket submission
Section II - Trac
- The internal Trac system
Course content
Part 1 - Oops! Tickets
The Oops! Button
Blank Oops! Request
Completed Oops! Request
Part 2 - Trac Intro
Home Page
Incoming Track Tickets
Main Fields
Required Fields
Milestones
Clients
Submitted Trac Ticket
Quiet Mode
Quiet Mode Preview
Leaving Quiet Mode
