Overview
What you will learn
When you have completed this qualification, you will understand:
- how to communicate effectively in a business environment
- the principles of the provision of administration services
- the principles of business document production and information management
- the different types of employer organisations
- the effective management of personal performance and development, and
- how to develop working relationships.
You will also be able to understand the effective management of administration in a business environment, including
- the provision of support for meetings
- how to manage information systems
- the management of and liaison with customers, and
- how to understand customer behaviour.
subjects
Mandatory Units- Total 21 Credits
- Communication in a business environment= 3 Credits
- Understand employer organisations = 4 Credits
- Principles of providing administrative services= 4 Credits
- Principles of business document production and information management= 3 Credits
- Manage personal performance and development = 4 Credits
- Develop working relationships with colleagues = 3 Credits
Optional Units (chosen for you)= 24 Credits
- Administer the recruitment and selection process= 3 Credits
- Provide administrative support for meetings= 4 Credits
- Employee rights and responsibilities = 2 Credits
- Produce minutes of meetings= 3 Credits
- Provide reception services= 3 Credits
- Store and retrieve information= 4 Credits
- Deliver customer service = 5 Credits
How long it takes
It takes around 229 Guided Learning Hours (GLH) to complete the full qualification. Most students can achieve this within 6 months - 12 months (one year), and the price of the course includes a dedicated tutor support.
It is possible, with some self-discipline and determination, to complete the course and qualification in less time. When you think about it, 229 hours is only 8 to 10 hours per week. So, if you were able to put twice as much time in each week (less than a couple of hours a day), you could complete in six months. It’s completely up to you.