Instructor

O2Spa School of Excellence

O2Spa School of Excellence is designed to build world class learning experience

We are the largest day Spa chain in Asia. We are present at over 65 locations, across 19 cities in India. We rejuvenate over 1500 guests every day. In a short span of 8 years, our brand has become synonymous with wellness and salon services of global standards. Our team of expert rejuvenators offer customized wellness solutions as per the needs of each individual. We offer the perfect venue to rejuvenate, unwind and spend quality time with friends and family in a calm serene environment. And for corporate get-togethers, kitty parties, birthday parties, children spa party, baby shower, Haldi and mehendi ceremony. O2 Spa, the pioneer in offering SPA services in India, has introduced a number of innovative SPA practices that enhance the user experience and has revolutionized Spa services at airports. We have transformed Indian airport operations by introducing the SPA as ‘a must have’ for any major airport.

Reviews (41)

María Jesús Piñeiro González
María Jesús Piñeiro González
Subrata Naskar
MABEL TOPPO

Overview

Dear Colleagues,

 

Role Based Training is the minimum level of standard and benchmark in service to be maintained by 'service employee - (in our case Therapist)' for any industry.

Standards are based on (for Therapist) - 1. Appearance 2.Presentation & Grooming 3.Standard Interaction 4.Standard Procedure

So,the presentations are prepared based on below inputs.

1.Script to be followed by therapist during guest allocation

2.Script to be followed by therapist during guest escort to room

3.Script to be followed by therapist during performance

4.Script to be followed during add on pitch ( Githa to prepare)

5.Script to be followed during closing the show

6.Grooming male and female and Standard procedure of services and addins

 

 

Course content

  • O2Spa Therapist Role Process Training(Standards and Benchmark)

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