The session 'Recognising Vulnerability' outlines the process collections agents should follow when they believe a customer is vulnerable, either financially, or due to health or communication issues.
LeasePlan have introduced system changes to their CMS, Tallyman that allow the recognition of potential vulnerability to be captured and logged, these cases to be reviewed, and certain actions to be taken on the account.
The following material describes this process.
Explain whether there are any classroom sessions or additional material that should be taken/ attended before attempting this course.
Is this a refresher session?