Introduction to working in Food and Beverage


Taz B


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The Introduction to working in Food and Beverage will provide you with the basic knowledge and skills essential to serve a customer in a hospitality environment. 



By the end of this course, you will be able to:


• Identify the different roles and responsibilities as a server

• Differentiate cutleries, glassware and plates in a standard table setting

• Demonstrate understanding on the importance of customer service in relations to professionalism and customer complaints

• Apply techniques in verbal and non verbal communication when dealing with customers

• Perform sequence of service delivery according to the required standards


Course content

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