Effective Listening for Customer Service

Instructor

Carrie Cole

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Overview

By this end of this session you should understand the importance of good listening skills, identify barriers to listening, and be able to overcome those barriers to listen effectively.

 

Course content

  • Introduction

  • Barriers to Listening

  • Benefits of Effective Listening

  • Key Skills for Effective Listening

  • Summary

Interested? Enroll to this course right now.

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