Instructor

Lynne Falconer

Certified DreamBuilder Coach, Consultant, Trainer, Business Owner.

Lynne is an experienced, hands-on consultant and trainer with expertise in the SYSPRO ERP software suite and related applications, including the financial, distribution and manufacturing processes within the business environment. As a DreamBuilder Coach, Lynne integrates her years of business experience with coaching business owners, management teams and individuals who are ready for change and ready to step up the level of success in their lives. Through proven DreamBuilder and Life coaching processes, Lynne shows those she partner’s with how to blueprint and build successful lives. A favorite quote: “Success is not measured by the things we acquire; it is measured by how happy we are.”

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Overview

1. THE ROLE OF THE COACH

What does coaching involve?
How did life coaching start?
Why be a life coach?
Growth of stress
How coaching compares with therapy
Coaches don’t provide answers
The different types of coaching
Telephone coaching
Email coaching
Face to Face coaching
Understand yourself

2. SETTING UP AS A LIFE COACH

How to get started
Using a telephone and answerphone
A life coach's equipment
Transport
A place to work
Face to face coaching – where to practice?
Useful reading
What skills do you need?
How to assess your strengths and weaknesses
Getting prepared
Assignment

3. YOUR CLIENTS

Typical client concerns
Concerns at different ages
Barriers to change
Understanding a client’s problem
Methods of tackling clients’ concerns
Assignment

4. INTRODUCTION TO NEUROLINGUISTIC
PROGRAMMING

What is NLP?
History of Neurolinguistic Programming
Definitions of NLP
Presuppositions of Neurolinguistic Programming
Ethics of NLP
Four principles of Neurolinguistic Programming
Rapport, developing it
Goals: POSERS or SMART
Filters: VAK(OG)
Metaprograms
Modelling/ Milton System
TOTE
Time Lines
Frames

5. CHANGING THE CLIENT’S BEHAVIOUR

Changing the client’s perceptions and values
Step out of your comfort zone
Self belief. Changing the client’s self image
Negative thoughts
Fatalism
Fear of failure
Self deception
Preconceptions, Procrastination
Strategies for change
Visualisations
Persistence
Getting the client to take action
Gap analysis
SMART goals
Format for setting goals and identifying achievements
Assignment

6. COACHING THE CLIENT FOR THEIR CAREER

The client’s problem at work
Getting it down on paper
Questions to ask about work
Understanding the client’s goal
The clients attitude towards their present job
Standing up to the boss
Becoming independent
Improving the relationship with the boss
Time management
Finding success away from work
Assignment

7. COACHING ABOUT THE CLIENT’S FINANCES

Money troubles
Questions coaches can ask about money
Money troubles among couples
Discussing money matters
Overspending
Setting a budget
Setting an allowance
If the money won’t stretch
Making a contribution to others
Steps the client should take
Assignment

8. CLIENTS AND THEIR ADDICTIONS

The extent of the problem
The coach’s attitude towards drugs
Food addicts
Smoking – Smoking and the coach
Drinking
Gambling
Tranquillisers
Amphetamines
Cannabis
Dealing with the addict
Assignment

9. LOVE, SEXUALITY AND PARTNERSHIPS

Clients who aren’t in a long term relationship
Clients who are in a long term relationship
Attitudes towards the relationship
Problems in the relationship
Adultery
Loss of libido (sex drive)
Infertility
Sexual difficulty
Homosexuality
Assignment

10. PARENTING

Age 0-3
Toy choices
Dealing with fears
Discipline
Age 4-8
Choice of friends
Sibling rivalry
Learning disabilities
Communication
TV time and Homework
Teaching appropriate values
Age 9-13
Puberty and Sex education
Money
Bullying
Building confidence
House rules
Age 14-18
Alcohol and drugs
Dating
Assignment

11. CLIENTS AND STRESS

Stress – getting the right level of stress
Identifying stress
Conquering stress
Tension headaches
Getting in control
Physical changes
Other ways the client can conquer stress
Depression – Symptoms of stress
Refuges
Dealing with the depressed client
Actions a client can take
Self image
Endogenous depression
Anti depressants
Getting more sleep
Assignment

12. HOW TO FIND CLIENTS

How will you position yourself
Sources of work
Your website
Making your website work
Your e-book
Networking
Leaflet drop
Seminars
Using PR to get business
Gaining referrals
Advertising
Assignment

13. HANDLING THE INITIAL ENQUIRY

How to respond to an enquiry
The cautious prospect
Identify the client’s area of concern
Listen for buying signals
Move towards a sale
Talk about payment
Finishing the call
Next steps for the unsure prospect
Next steps for your new client
Keeping track of your prospects

14. PAPER WORK FOR YOUR FIRST CLIENT

The ‘Welcome’ letter to the client
Brochure
Checklist
‘Life Satisfaction Check’ Form
‘My commitment to you’ Form
‘What I need from you’ Form
Questionnaire
Your own systems and paperwork

15. YOUR FIRST MEETING

A quick re-cap
How coaching works
The first call
The first face to face meeting
What coaching isn’t
Helping the client reach a conclusion
A note about medical conditions
When coaching fails
Listening skills
Don’t use jargon
The presenting problem
Challenging the client
Emotional or sexual involvement
The right attributes for a client
Assignment

16. THE ADVANCED COACH

How much should you charge?
Putting up your charges
Discounts
Payment
Terminating the sessions
Competition
The coaching business
Keeping clients and the bank manager happy
Client files
Handling clients you don’t like
The ‘form of business’
Your business name
Keeping the books
Your accountant
Paying tax
Liasing with other professionals
Using Transactional Analysis
Assignment

17. WORKPLACE COACHING

Getting into a company
Watching for signs of stress
Helping people become more successful at work
The client’s body language
Your body language
Eight ways to make the right impression
Four ways to use body language
Assignment

18. SPIRITUALITY COACHING

What is spirituality?
Different types of spirituality
A framework for spiritual life coaching
First, discuss the client’s belief system with them
Knowing which approach to take with a client
Introducing spirituality into a client’s life
Spiritual techniques to choose from
Leisure activities that help in attaining spirituality
Understanding the effect of different cultures on the client’s spiritual life
How spiritual communities affect the client’s behaviour

19. SMALL BUSINESS COACHING

Becoming a small business coach
Typical coaching failings
Helping your client secure a loan
Your client’s cost control
Improving your client’s marketing
Your client’s relationship with their customers
How your client can keep abreast of new developments
Helping your client lead and delegate authority
How can your client improve operations
Recruitment
Motivating the team
Innovate or perish – generating creativity
Helping your client pick a suitable business structure
Helping your client build a strong partnership
Assignment

20. RETIREMENT COACHING

Statistics and facts to consider on retirement
Eight areas where retirees need coaching
Life purpose
Personal relationships
Parenting and grand-parenting
Money issues
Staying healthy
Leisure activities
Time management
Other areas to consider

21. PLATINUM COACHING

What is Platinum Coaching?
Why it's relevant to you, the coach.
How it works for your clients.
Feature of a platinum coaching programme.
What kinds of coaching can you offer.
How to attract clients to a platinum coaching programme.
Positioning your platinum programme
Examples of platinum coaching programmes.
Pricing. Duration. Numbers of clients.

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