Instructor

georgia Gannon

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Overview

This course is supplementary to the classroom session of the same name. It is designed to accompany the classroom training for new agents, and to provide refresher training for existing agents. This course should not be solely used for training new agents, without an accompanying classroom session.

This course is designed to assist agents in the identification and handling of complaints

Course content


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Content of this course is available by invitation only. You can not access this course if you don't have an invitation from the course instructor.

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