Utility Collections: Collecting Utility Debt


Stephen Molden

Process: Establish, Document, Learn, Train and Coach.


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This course is supplementary to the classroom session of the same name. It is designed to accompany the classroom training for new agents, and to provide refresher training for existing agents. This course should not be solely used for training new agents, without an accompanying classroom session.

Its aim is to follow the 'Introduction to Utility Supply' session and builds on that knowledge to understand how a utility debt may occur.

It then looks at a standard utility collections telephone call and provides and insight into the acceptable methods to utilise when attempting to collect the debt.

Course content

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