Alisha Bayless


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Trac is IWS’s ticket monitoring system for both client and internally reported defects and requests. This course will walk you through the main points of Trac as well as some of the work flow.

What is Trac?

Section I - The Oops! Button

  • Trac Ticket submission

Section II - Trac 

  • The internal Trac system

Course content

  • Part 1 - What is Trac?

  • Trac Home Page & Work Queues

  • Queue Headers

  • Submitted Trac Ticket

  • Trac Emails

  • Oops! Tickets

  • The Oops! Button

  • Blank Oops! Request

  • Completed Oops! Request

  • Oops! Confirmation

Interested? Enroll to this course right now.

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