Championing Management & Leadership

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Price is a subject for European Value Added Tax (VAT). If you live outside of EU, you won't have to pay VAT. If you do live in EU, we will automatically calculate correct amount of VAT based on your billing country.


For how long can I access this course?

You need to pay for the course only once in order to get full access. We guarantee you will have access to all course content for at least 1 year from purchase date, in most cases you will have access indefinitely.

From what devices I can access course materials?

You can access course materials from a Laptop, iPhone, iPad, Android, Windows Phone and virtually any device with modern Internet browser. Live tutoring is limited to PC, Mac and Linux only at the moment.

Can I get my money back?

If you purchased the course and for some reasons are not satisfied with it, please contact us at and we will resolve the problem.

How sales tax is calculated?

Price is a subject for European Value Added Tax (VAT). If you live outside of EU, you won't have to pay VAT. If you do live in EU, we will automatically calculate correct amount of VAT based on your billing country.


RCA Consulting Administrator

RCA operates as a training provider and consultancy to best in class brands across hospitality and retail sectors of Southern Africa. We seek to develop the human capital within your organization to ultimately increase customer satisfaction and sales.


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Welcome to the RCA Championing Management & Leadership Course.


The WHY behind this Course

The ability to manage a team effectively is highly sort after in today's professional environment.  A specific skills-set along with the requisite experience are integral towards becoming a highly respected manager. By digesting the content in this course, you will be equipping yourself with some of the key ingredients towards top level management. 



1.Understanding the scope of Management and Leadership.
2.Developing a comprehensive understanding of the roles a manager and leader play.
3.The application of knowledge and skills based on different management styles.
4.Developing an understanding of the contemporary customer's expectations
5.Understanding how to adapt one’s management approach to different employee.
6.Utilizing both Management and Leadership skills to develop one’s teams.

Course Content


The following 20 modules will form the basis of the content for the course. 



The modules vary in length but in each case can be completed relatively quickly. You will find access to each of the modules on the left hand side of the screen. Content is also varied between text and video.



Each module will end with an assessment addressing the key components of the module. You will be able to locate the assessment in the Assessments Tab. If you have any queries please feel free to ask the RCA representative. 

The pass percentage for all assessments is 75%



The course is self-paced. You may however be subject to a designated time-frame set by your organization. Please consult the RCA representative if you are unsure. 



Upon completion of all the modules and passing of the assessments, you will quality for certification. The RCA representative will be in contact with you to advise on any queries in this regard. 



For any queries please contact the RCA representative for this course. 

Course content

  • Introduction: Understanding the WHY before the HOW.

  • Defining Management

  • Roles and Skills of a Manager

  • Types of Managers

  • Styles of Management

  • Attributes & Attitudes of Effective Managers

  • Leadership vs Management

  • Good Leader vs Bad Leader

  • The 5 Levels of Leadership

  • Management by Walking Around

  • Managing People

  • Managing New Staff

  • Problem Solving

  • Team Cohesion

  • Team Motivation

  • Feedback to Employees

  • Staff Disciplinary Situations

  • Training Staff

  • Dealing with Burn Out

  • Culture Development

  • Developing Empathy

Interested? Enroll to this course right now.

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