Ray Hopkins

Health, Safety, Environment Professional NCSO, QSR,


Course reviews will be shown here



This course is intended and provided to be a benefit to organizations in addressing workplace hazards associated with interfacing with the public, a diverse work team and the risk of musculoskeletal injury lifting and handling materials. To ensure compliance please reference the occupational health and safety legislation in the jurisdiction of which the work or workplace operates under.



Challenger Building Supplies has identified the following job roles that may be required to conduct inspections or report and analyse loss or potential loss outcomes

  • General Manager
  • Store Manager
  • Sales Manager
  • Yard Foreman


Course Objective

Following the completion of the Event/Incident/Accident Management & InvestigationTraining course the participant will be able to demonstrate knowledge, understanding and proficiency on the following topics: 


Part 1

Understanding universal terminology and legal definitions surrounding loss outcomes and potential loss outcomes. This section of the course provides the information needed to identify and communicate effectively to the organization and the broader audience of external stakeholders. With an emphasizes on the importance of structure and the process associated with terminology that is used for events/incidents/accidents and review activities like inspections/audits.  

  • Identify and Reference Terminology 
  • Types of Events/Incidents/Accidents 
  • Accurately Applying a Risk Ranking Process Strategy 
  • Risk Mitigation Strategies 


Part 2

The people, environment, equipment, materials, and supplies that a worker interfaces with plays a vital role controlling the risk of personal injury or illness both in the present and future. This section of the course provides insights on scene management and the tactical process for conducting an analysis of an event/incident/accident situation.  

  • Failed Inspections/Audits/Reviews
  • Near Miss Occurrences and New Hazards Reported
  • Serious Accidents or Incidents with a Serious Accident Potential
  • Record-keeping & Reportable Incidents/Accidents
  • First Aid and Emergency Response 


Part 3

This policy applies to all work-related events/incidents/accidents and close calls that affect company
employees and others who are performing work for the company.


All staff and others working with the company are required to report all events/accidents/incidents,
including ergonomic issues, soft tissue damage and any signs or symptoms of musculoskeletal (MSI)
injury to their supervisor or senior manager. All events/incidents/accidents will be reported and
investigated following company, legal and regulatory requirements.


Some occurrences are immediately reportable to the workers compensation board (WCB). Work areas
that have experienced a serious loss should not be disturbed unless the safety of workers is at risk. 

  • Strategy for Occurrences with Multiple Categorical Loss Outcomes and Potential Loss Outcomes
  • Conducting an Investigation and Analysis of Contributing Factors and Root Causes
  • Control Statement Strategies and Risk Mitigation Plans
  • Freedom of Information & Privacy Act
  • Organizational Metrics, Safety Meetings and Publications

Course content

  • 1.  2016 Occupational Injury & Illness Statistics

  • 1.  Event Categories

  • 1.  Types of Events - Green Suggestion

  • 1.  Types of Events - Public Enquiry/Complaint

  • 1.  Types of Events - Hazard Identification

  • 1.  Types of Events - Near Miss

  • 1.  Types of Events - Injury/Illness

  • 1.  Types of Events - Stolen Property

  • 1.  Event Notification, Management & Investigation Process Table

  • 1.  Risk & Loss Outcome Using a Matrix

  • 1.  Estimating Risk

  • 1.  Probability & Frequency Categories

  • 1.  Calculating People Loss Outcomes & Potential People Loss Type Scenarios

  • 1.  People Injury/Illness Analysis

  • 1.  Calculating Environmental Loss Outcomes & Potential Environmental Loss Type Scenarios

  • 1.  Environmental Spill/Release Analysis

  • 1.  Calculating Asset Loss Outcomes & Potential Asset Loss Type Scenearios

  • 1.  Asset Analysis

  • 1.  Calculating Reputation Loss Outcomes & Potential Loss Scenarios

  • 1.  Reputation Analysis

  • 1.  Calculating Compliance Loss Outcomes & Potential Compliance Loss Type Scenarios

  • 1.  Compliance Analysis

  • 1.  Types of Events & Sub-Event Types - Multiple Loss Categories

  • 1.  Obligations & Process

  • 1.  Understanding the Hierarchy of Action

  • 1.  Hierarchy of Controls Concept

  • 1. Hierarchy of Controls Application

  • 1.  Action Planning

  • 1.  Risk Mitigation Strategy

  • 1.  EMI Analysis Strategic Process

  • 1.  Applying Risk Matrix

  • Congratulations!

  • 2.  Failed Inspections/Audits/Reviews

  • 2.  Inspections

  • 2.  Absent/Failed Defences

  • 2.  Individual/Team Actions - Unsafe Acts/Conditions

  • 2.  Task/Environmental Factors

  • 2.  Organizational Factors

  • 2.  Recordkeeping & Reportable Incidents/Accidents

  • 2.  First Aid & Emergency Response

  • 2. First Responder Profile

  • 2.  Scene Management

  • 2.  Investigation Techniques

  • 2.  Interviewing

  • Congratulations!

  • 3.  Investigation Strategy

  • 3.  Serious Accidents

  • 3.  Workers Compensation Reporting

  • 3.  Analysis of Contributing Factors & Root Causes

  • 3.  Control Statement Strategies

  • 3.  Freedom of Information & Privacy Act

  • 3.  Organizational Metrics

  • 3.  Safety Meetings

  • 3.  Publications

  • Congratulations!

Interested? Enroll to this course right now.

There is more to learn