Service-Orientation in the Public Sector (IDU0470).


Regina Erlenheim


Regina Erlenheim, Lecturer, e-Governance Technologies and Services, TUT Regina Erlenheim is an e-governance lecturer at the Tallinn University of Technology on an international Master’s programme E-Governance Technologies and Services. She is also a PhD student on a joint programme between the Tallinn University of Technology and Swinburne University of Technology in Melbourne, Australia. By combining her academic work and PhD studies she focuses on designing proactive public services by using agent-oriented modelling as proposed by Prof Kuldar Taveter and Prof Leon Sterling.


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You have arrived to the Service-Orientation in the Public Sector (IDU0470 SOPS) learning environment. 

This course will give you an overview and insight into service-orientation as a concept and its use in the public sector. We will have a deeper look into the essence of services, processes behind them, By the end of the course you will be able to identify, analyse, and map different processes within the public sector organisations. 

Hope you will enjoy the course!

Regina Sirendi


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