Instructor

Richard Hannah

Transformation Consultant

Richard Hannah is a Transformation Consultant currently working with London Grid For Learning. He has over 35 years business experience winning 7 industry awards for excellence. he has worked for the world's largest management Consultancies and held assignments at board level in recent times. Richard also teaches ITIL, Service Management, Change Management and Information Technology.

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Overview

The LGFL Service Portal for Ealing Council is a 24/7 Cloud based secure site through which authorised IT Professionals can request service from LGFL.  Through the site Ealing Council can make:

 

  • Change Requests
  • Report Incidents
  • Request Quotations
  • Escalate Issues

This short course introduces users to the Portal and its facilities.

Course content


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Content of this course is available by invitation only. You can not access this course if you don't have an invitation from the course instructor.

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