Welcome to the course HOSPITALITY !
The Course Objective
This course will introduce students to the specialty area of hospitality business. Students will learn about basic industry challenges and current trends in hospitality, tourism, recreation, restaurants, hotels and special events. Students will gain an understanding of the foundation skills and knowledge needed for a successful career in the world’s largest industry. The course introduces students to the history and main characteristics of the hospitality industry, such as main sectors and services, customer satisfaction and meeting their expectations, communication aspects in a cultural diversity of this industry. Students will also gain an understanding of the relationship between the hospitality industry and the tourism sector, will be informed about the trends of this challenging industry as well as gain an overview of the different skills needed for a career in the hospitality industry. Opportunities to explore specific industry segments in more depth are offered through videos with hospitality professionals.
Acquired Competencies and Course Outcomes
By the end of the course students will be able:
The course includes the following 5 course modules:
Introduction to the course: recommended study approach and course elements
Every module has 3 lessons, where you will find reading and listening material.
Every lesson has 1-3 recommended TED videos (or similar talks with a professionals from hospitality industry) about the topic.
Every Module has 7 question quizzes to prove your knowledge.
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