Public Sector Service Design and Implementation


Regina Erlenheim


Regina Erlenheim, Lecturer, e-Governance Technologies and Services, TUT Regina Erlenheim is an e-governance lecturer at the Tallinn University of Technology on an international Master’s programme E-Governance Technologies and Services. She is also a PhD student on a joint programme between the Tallinn University of Technology and Swinburne University of Technology in Melbourne, Australia. By combining her academic work and PhD studies she focuses on designing proactive public services by using agent-oriented modelling as proposed by Prof Kuldar Taveter and Prof Leon Sterling.

Reviews (2)

Timur Baltabaev
Timur Baltabaev



You have reached the Public Sector Service Design and Implementation (ITE4230) learning environment.

The course will give you an overview of different approaches to marketing and implementing e-government solutions, strategies and planning activities, understanding and insight into service-orientation and much more! The main goal is to provide you with a general knowledge about the implementation of e-governance in the public sector – how and which tools to use to increase the communication between citizens and government. What are the pros and cons of each approach and do these have any hidden obstacles.

Hope you'll enjoy our journey together!

Regina Sirendi


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