Jelizaveta Janno

Lecturer in Logistics and Supply Chain Management

Fond of logistic, a fan of dangerous goods in transportation, in love with teaching and mentoring. For more information on research and projects in CV at Estonian Research Information System:


Course reviews will be shown here


Welcome to Topic 7 - Delivery terms, legal documents, and data security

According to statistics on e-commerce, one of the most common factors behind abandoning a virtual shopping cart is uncertainty pertaining a delivery method. Over 30% of users point to that aspect as problematic. This indicator confirms just how important the delivery policy can be for e-commerce. Here is where delivery terms, legal documentation, and data security meet within the e-supply chain (e-SC).

This topic will cover main aspects related to distribution/ delivery process and terms, legal documents and security both data and goods within e-SC. You will learn more details about different aspects of rights and responsibility of parties involved in e-SC while distribution (B2B) and delivery (B2C) of goods/ services. This topic will especially focus on trends related to documentation issues. Electronic Data Interchange (EDI) was some decades ago as a step forward to e-commerce, now it is more like technical standard. The next step forward with regards to information flow is documents free logistics.

                                 ~26h of individual work      Multiple videos      Quizzes, assignments           Handbooks                  Final quiz

After watching the video and reading the course description below, it is expected to proceed to the first subtopic "Delivery process of the e-supply chain".



Delivery terms, legal documents, data security 

Teacher/ instructor

Jelizaveta Janno (TTK UAS) - responsible for the development of learning materials for TOPIC 7

Short description:

Within this topic aspects related to distribution/ delivery process and terms, legal documents and security (data and goods) within e-SC are covered. Students will learn about different aspects of rights and responsibility of parties involved in e-SC while distribution (B2B) and delivery (B2C) of goods/ services. This topic will especially focus on trends related to documentation issues (Electronic Data Interchange i.e. EDI, documents free logistics).

Learning objectives:

The objective of this topic is to give students the systematic overview of legal aspects of distribution and delivery process of e-SC. Learners will obtain the fundamental vocabulary and insight understanding how to arrange the domestic/cross-border transportation of goods on a small scale using shipping service providers.

Learning outcomes:


After completing the topic students will know:

  • standard transportation terms (including insurance aspects) and key elements of Incoterms;
  • the rights and obligations of different parties (customer, e-business) within e-SC when distributing/ delivering goods and services;
  • common practices and trends of documentation within e-SC;
  • worldwide practices for tracking goods.

After completing the topic students will be able to:

  • read and understand different terms of transportation contracts of e-SC;
  • analyze the process of distribution/ delivery and assess its’ complexity;
  • understand/ name the main considerations to be taken for the protection and insurance of particular data/ goods.


Basics of Logistics

Completing the TOPIC 6 - Delivery and distribution options (E-Business course, Logistics WP)

Learning instructions

This topic (TOPIC 7 - Delivery terms, legal documents, and data security) uses a mix of text materials, videos, quizzes and practical assignments to help acquire knowledge of different subtopics. At first, read the theoretical materials and watch videos, then solve short self-tests and do compulsory interim tasks (teacher’s feedback needed). The topic ends with the final quiz.


Compulsory interim assessments (2).

Final quiz (closed questions) 100%



Indicative literature & references

  1. Becker, J., Brummelman, A. (2002). The Impact of E-Commerce on Transport in Europe. Association for European Transport 2002. (Available at:
  2. Coppel, J. (2000). E-commerce: impacts and policy challenges. OECD paper.
  3. Delivery terms vs profitability in e-commerce. (Available at:
  4. E-Commerce Tutorials. (Available at:
  5. E-Commerce Wiki – Logistics. (Available at:
  6. Fernandes, P. (2017). A Small Business Guide to E-Commerce Shipping. Business News Daily. (Available at
  7. International Chamber of Commerce (ICC), Incoterms 2010, 2010.
  8. Lazazzera, R. (2014). The Beginner's Guide to Ecommerce Shipping and Fulfillment. Shopify Blogs. (Available at
  9. PCI Security Standards Council. Best Practices for Securing E-commerce Special Interest Group. (2017). PCI Data Security Standard (PCI DSS). Information Supplement: Best Practices for Securing E-commerce. (Available at
  10. Pooler, H., Pooler, D., Farney, S. (2004). Global Purchasing and Supply Management: Fulfill the Vision, Springer, 2nd edition, 2004, p.349-372.
  11. Shaojun XIAO, S., ZHANG, S. (2011). The Role of Supply-Chain Management in E-commerce. (Available at

Course subtopics:

Name of the subtopic  



1. Delivery process of e-SC.

Closed-questions SELT-TEST1.

Parties’ rights and responsibility.

3PL service providers’ role.

2. Transportation documents.

Closed-questions SELF-TEST2.

Interim assessment no 1 (case study) – covers subtopics 1-2.

The essence of transportation documents.

Documentation in the e-SC; e-commerce and EDI.

Digital supply chain and documents free e-commerce.

3. Legal terms of transportation issues within e-SC.

Closed-questions SELF-TEST3.

Online delivery terms.

Domestic/ international distribution terms - shipping terms and Incoterms.

4. Transportation issues on securing data and goods.

Closed-questions SELF-TEST4. Interim assessment no 2 (case study) – covers subtopics 3-4.

Transparency of e-SC and information flow.


Insurance of goods and claims.

Tracking goods within e-SC.


Course content

  • Guidelines for a teacher

  • 1. The delivery of e-supply chain - INTRODUCTION

  • 1.1. Delivery process - from direct to store models to e-commerce

  • 1.2. Parties of the e-supply chain

  • 1.3. The third-party logistics and e-commerce

  • 1.4. 3PL e-commerce fulfilment

  • 1.5. International delivery solutions

  • * SELF-TEST1

  • 2. Transportation documentation - INTRODUCTION

  • 2.1. Carrier in the e-commerce

  • 2.2. Electronic documentation in supply chain

  • 2.3. Digital supply chain and documents free logistics

  • 2.4. Single Window for logistics

  • 2.5. From e-business to digital business

  • * SELF-TEST2


  • 3. Legal terms of transportation issues within e-supply chain - INTRODUCTION

  • 3.1. Domestic e-Commerce shipping

  • 3.2. Terms and conditions of cross-border delivery

  • 3.3. Terms of e-commerce fulfillment

  • 3.4. Incoterms for e-business supply chain

  • * SELF-TEST3

  • 4. Transporting issues on securing data and goods - INTRODUCTION

  • 4.1. Transparency of an e-supply chain

  • 4.2. Blockchain technology

  • 4.3. Automation of digital business and smart contracts

  • 4.4. Insurance of goods and claims

  • 4.5. Tracking goods within e-supply chain

  • * SELF-TEST4



Interested? Enroll to this course right now.

There is more to learn