You need to pay for the course only once in order to get full access. We guarantee you will have access to all course content for at least 1 year from purchase date, in most cases you will have access indefinitely.
You can access course materials from a Laptop, iPhone, iPad, Android, Windows Phone and virtually any device with modern Internet browser. Live tutoring is limited to PC, Mac and Linux only at the moment.
If you purchased the course and for some reasons are not satisfied with it, please contact us at firstname.lastname@example.org and we will resolve the problem.
Price is a subject for European Value Added Tax (VAT). If you live outside of EU, you won't have to pay VAT. If you do live in EU, we will automatically calculate correct amount of VAT based on your billing country.
Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay.
Call Centre Courses online, help call centre agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing course.
What Will Students Learn on Call centre certificate course?
Call centre certificate course, consists of the following seven units:
Unit 1 – Verbal Communication Techniques
Unit 2 – Who Are Your Customers?
Unit 3 – Asking the Right Questions
Unit 4 – Sales by Phone
Unit 5 – Developing a Script
Unit 6 – Negotiation Techniques
Unit 7 – Dealing with Difficult Customers
The course comes with the following benefits:
· Credited certificate
· Full tutor support
· Flexibility of learning
· Co-operative environment.
· Can study from anywhere around the world.
Apply for this course: http://www.bolc.co.uk/