Call Centre Certificate Course level 3

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Questions

For how long can I access this course?

You need to pay for the course only once in order to get full access. We guarantee you will have access to all course content for at least 1 year from purchase date, in most cases you will have access indefinitely.

From what devices I can access course materials?

You can access course materials from a Laptop, iPhone, iPad, Android, Windows Phone and virtually any device with modern Internet browser. Live tutoring is limited to PC, Mac and Linux only at the moment.

Can I get my money back?

If you purchased the course and for some reasons are not satisfied with it, please contact us at support@eliademy.com and we will resolve the problem.

How sales tax is calculated?

Price is a subject for European Value Added Tax (VAT). If you live outside of EU, you won't have to pay VAT. If you do live in EU, we will automatically calculate correct amount of VAT based on your billing country.

Instructor

Brentwood Open Learning College

Want an online and distance education? Join Brenwtood Open Learning College. The UK’s leading college that offers multiple online courses with home study flexibility. Visit our site and choose the course that suits you most. You can even enrol on multiple courses at the same time. For more detail visit our website: http://bolc.co.uk

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Overview

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay. 

Call Centre Courses online, help call centre agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing course.

Course Details

What Will Students Learn on Call centre certificate course?

  • The nuances of body language and verbal skills.
  • Aspects of verbal communication such as tone, cadence, and pitch.
  • Questioning and listening skills.
  • Ways of delivering bad news and saying no.
  • Effective ways to negotiate.
  • The importance of creating and delivering meaningful messages.
  • Tools to facilitate communication.
  • The value of personalizing interactions and developing relationships.
  • Vocal techniques that enhance speech and communication ability.
  • Techniques for managing stress.

 

Call centre certificate course, consists of the following seven units:

Unit 1 – Verbal Communication Techniques

Unit 2 – Who Are Your Customers?

Unit 3 – Asking the Right Questions

Unit 4 – Sales by Phone

Unit 5 – Developing a Script

Unit 6 – Negotiation Techniques

Unit 7 – Dealing with Difficult Customers

 

The course comes with the following benefits:

·         Credited certificate

·         Full tutor support

·         Flexibility of learning

·         Co-operative environment.

·         Can study from anywhere around the world.

Apply for this course:  http://www.bolc.co.uk/

 

 

 

Interested? Enroll to this course right now.

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