Business Process Management

Devaka Punchihewa

Senior Lecturer

Instructor

Devaka Punchihewa

Senior Lecturer

An Academic attached to University of Sri Jayewardenepura

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Overview

This is an advanced course that basically deals with aligning organizations objectives with the wants and needs of clients. The course consists of three modules. The first module provides discussion on process management theories such as six sigma and business process re-engineering (BPR) that lead to BPM. The second module provides an overview of BPM concepts, BPM principles and BPM practices. In this context it shows how BPM is evolving to enable process enterprises. The third module provides an overview of BPM systems and then illustrates how BPM systems fulfil the role as an enabler of process improvement in enterprises. Finally, based on lessons learned from theories and practice, a methodology to improve BPM solutions is provided.

Business Process Management

ITC 4325

Organization of the Module

Rational

The rapid development in Information Technology (IT) has enabled business organizations to exploit IT as a tool to obtain competitive advantage. A key ingredient in this endeavour is to apply Business Process Management (BPM) as a management practice. Graduates armed with appropriate knowledge in Management and Information Technology disciplines is desired by the industry to meet the industry and national requirements. Introduction of Business Process Management (BPM) in B.Sc. Business Administration (Information Systems) (Special) degree programme by the Department of Information Technology of Faculty of Management Studies and Commerce, University of Sri Jayewardenepura, Sri Lanka is aimed at meeting this demand. This module is the first of its kind in public university in Sri Lanka that combined Management and Information Technology disciplines for students in the faculty of Management Studies and Commerce.

Content of Syllabi of B.Sc. Business Administration (Information Systems)

Course Code	Course Title	Course Status	Contact Hours	Credit Hours	Service Dept
Year II: Semester I
BEC 2320	Macro-economics	Major	45	3	BEC
ITC 2320	Information Systems Resource Management	Major	45	3	ITC
HRM 2320	Human Resource Management	Major	45	3	HRM
BCC 2320	English III – Professional Communication	Major	45	3	BCC
MAR 2323	Marketing Management	Major	45	3	MAR
Total Credit Hours				15
Year II: Semester II
ITC 2321	Programming Concepts	Major	45	3	ITC
ITC 2322	Systems Analysis and Design	Major	45	3	ITC
ITC 2323	Information and Communication Networks	Major	45	3	ITC
FIN 2321	Financial Management	Major	45	3	FIN
DSC 2321	Operations Management	Major	45	3	DSC
Total Credit Hours				15
Year III: Semester I
ITC 3320	Information Technology Project Management	Major	45	3	ITC
ITC 3321	Object Oriented Analysis and Design	Major	45	3	ITC
ITC 3322	Database Design and Development	Major	45	3	ITC
BUS 3320	Organizational Behaviour	Major	45	3	BUS
DSC 3320	Operations Research	Major	45	3	DSC
Total Credit Hours				15
Year III: Semester II
ITC 3323	Professional Ethics and Responsibility	Major	45	3	ITC
ITC 3324	Software Engineering	Major	45	3	ITC
ITC 3325	Management Information Systems	Major	45	3	ITC
ITC 3326	Visual Programming	Major	45	3	ITC
*Electives: One of the following electives*
ITC 3327	Information Systems Security and Auditing	Elective	45	3	ITC
ITC 3328	Enterprise Resource Planning Systems	Elective	45	3	ITC
Total Credit Hours				15
Year IV: Semester I
ITC 4320	Object Oriented Programming	Major	45	3	ITC
ITC 4321	Web-based Application Development	Major	45	3	ITC
ITC 4322	Information Systems Application Development Project	Major	45	3	ITC
BUS 4320	Strategic Management	Major	45	3	BUS
MAR 4322	Personality and Skills Development	Major	45	3	MAR
ITC 4323	Research Methodology	Non Credit	45	None	ITC/ ACC/ BEC/ FIN
Total Credit Hours				15
Year IV: Semester II
ITC 4324	Software Quality Assurance	Major	45	3	ITC
ITC 4325	Business Process Management	Major	45	3	ITC
ITC 4326	Electronic Business	Major	45	3	ITC
*Elective Set I: One of the following electives*
ITC 4327	Internship in Information Systems	Elective	45	3	ITC
ITC 4328	Research Project	Elective	45	3	ITC
*Elective Set II: One of the following electives*
ITC 4329	Contemporary Topics in Information Systems	Elective	45	3	ITC
ITC 4330	Technical Communication	Elective	45	3	ITC
DSC 4324	Service Management	Elective	45	3	DSC
Total Credit Hours				15

Objectives

The main objective of BPM is application of IT in business. This module has been specially designed to meet the aspirations of students who are seeking a careers in BPM with specialization in Information Systems, Business Analyst,System Analyst,Project Management,Quality Asurance, and System Auditing. In order to achieve the objective of the course module, it has been designed to equip graduates with theoretical knowledge as well as practical experience in BPM, through Action Research in Information Technology related domain.

Positioning Business Process Management

“Business Process Management (BPM) is a disciplined approach to identify, design, execute, document, monitor, control, and measure both automated and non-automated business processes to achieve consistent, targeted results consistent with an organization's strategic goals. BPM involves the deliberate, collaborative and increasingly technology-aided definition, improvement, innovation, and management of end-to-end business processes that drive business results, create value, and enable an organization to meet its business objectives with more agility.”

https://www.bpminstitute.org/articles/article/article/what-is-bpm-anyway.html